These Terms govern the outsourced sales services provided by klose. By signing a klose proposal or service agreement, or by using our services, you agree to these Terms.
"klose", "we", "us" or "our" refers to KLOSE (ABN 43 914 823 463), based in Brisbane, Queensland, Australia. "You" or the "Client" refers to the business engaging our services. "Agreement" means the signed proposal or order together with these Terms.
klose sources, onboards and manages a dedicated rep to carry out outbound sales activity for your business — including calls, emails and LinkedIn outreach — and to book Qualified Meetings to your calendar. The specific hours and inclusions are set by your selected Package. All activity is logged in kommandr.
Our service is priced and measured on the activity we control — outreach and Qualified Meetings booked. klose does not guarantee sales, revenue, conversion rates or closed deals, as these depend on factors outside our control, including your offer, pricing, sales process and market conditions. Targets or estimates discussed are good-faith projections, not guarantees.
Fees are set out in your proposal and are quoted in Australian dollars, exclusive of GST unless stated otherwise. Pricing is introductory and may be reviewed; any change to your ongoing fee will be notified in writing with at least 30 days' notice and will not affect a prepaid period.
A one-off onboarding fee (as stated in your proposal) is payable on your first invoice. It covers sourcing, onboarding and ramp-up of your dedicated rep and is non-refundable once onboarding has commenced.
Services are provided for a minimum initial term of three (3) months. After the initial term, the Agreement continues on a month-to-month basis until either party gives 30 days' written notice. Fees for the initial term are payable even if you pause activity during that term.
Before services begin, we will agree in writing what counts as a Qualified Meeting for your business (for example: prospect type, seniority, fit criteria and what makes a meeting valid). We book against that standard. Disputed meetings should be raised within 5 business days so we can review them in kommandr.
Reps are engaged by klose as independent contractors and work under klose's management on your behalf. Reps are not your employees or contractors, and no employment relationship arises between you and any rep. We manage sourcing, onboarding, quality and any replacement.
We provide you access to kommandr for the duration of your engagement to view activity relating to your account. Access is granted on a per-client basis and is limited to your own data. Access ends when your engagement ends. kommandr is provided "as is" for visibility purposes.
During your engagement and for 6 months afterwards, you agree not to directly engage, employ or contract any rep introduced to you by klose, except through klose, without our written consent.
Each party will keep the other's confidential information private and use it only to perform this Agreement. This obligation survives termination.
klose retains all rights in its systems, processes, materials and kommandr. You retain ownership of your brand assets and of the leads, contacts and meetings generated for you. Nothing in this Agreement transfers ownership of kommandr or klose's underlying IP to you.
Both parties will handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You confirm you have the right to provide any data you share with us, and that outreach to your prospects complies with applicable laws (including the Spam Act 2003 (Cth) where relevant).
To the maximum extent permitted by law, klose's total liability arising out of or in connection with the services is limited to the fees paid by you in the 3 months preceding the relevant claim. We are not liable for indirect or consequential loss, including loss of profits or revenue. Nothing in these Terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
Either party may terminate after the initial term on 30 days' written notice. Either party may terminate immediately if the other materially breaches this Agreement and does not remedy it within 14 days of notice. On termination, kommandr access ends and any fees accrued up to the termination date remain payable.
This Agreement is governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.
We may update these Terms from time to time. The current version will always be published on our website, and material changes affecting active clients will be notified in writing.
Questions? Email info@kloserecruitment.com.
These Terms govern permanent recruitment services provided by klose. By confirming a role with klose, interviewing a candidate we introduce, or engaging an introduced candidate, you accept these Terms.
"klose", "we", "us" or "our" refers to KLOSE (ABN 43 914 823 463), based in Brisbane, Queensland, Australia. "You" or the "Client" refers to the business engaging our recruitment services.
klose provides permanent placement recruitment, focused on sales roles. We source, screen and introduce Candidates for your consideration. The decision to interview, assess and engage any Candidate is yours alone.
Our placement Fee is 15% of the Candidate's Remuneration (or the rate stated in your engagement confirmation). The Fee becomes payable when a Candidate we introduced accepts your offer of Engagement. We will invoice on acceptance, and payment is due within 14 days of the invoice date. All fees are exclusive of GST, which will be added where applicable.
We stand behind our placements. If a permanently placed Candidate leaves or is dismissed for performance reasons within 12 weeks of their start date, we will source a suitable replacement at no additional placement Fee, provided that:
If we are unable to provide a suitable replacement within a reasonable period, a rebate of the Fee applies on the following sliding scale, based on weeks completed:
| Candidate leaves within | Rebate of Fee |
|---|---|
| 0–4 weeks | 70% |
| 5–8 weeks | 40% |
| 9–12 weeks | 20% |
| After 12 weeks | No rebate |
The replacement guarantee and rebate are our sole liability in respect of a Candidate who leaves, and apply once per placement.
We screen Candidates in good faith but do not warrant their suitability, qualifications, character or performance. You are responsible for satisfying yourself as to a Candidate's suitability and for verifying any information, including right-to-work status.
Candidate details are provided to you in confidence for the purpose of assessing them for engagement. You must not disclose them to any third party without our written consent (see clause 5 regarding third-party engagements).
Each party will keep the other's confidential information private and use it only for the purpose of the recruitment engagement. This obligation survives termination.
Both parties will handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). klose obtains each Candidate's consent before introducing them. You must handle Candidate information lawfully and only for assessing the relevant role.
To the maximum extent permitted by law, klose's total liability arising out of or in connection with a placement is limited to the Fee paid by you for that placement. We are not liable for indirect or consequential loss, including loss of profits or losses caused by a Candidate's conduct, performance or departure. Nothing in these Terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.
These Terms apply to each role and Candidate unless varied in writing and signed by klose. The current version is published on our website and may be updated from time to time; material changes will be notified to active clients in writing.
Questions? Email info@kloserecruitment.com.